Data protection

Personal data includes all information related to you. We need your personal data so that we can conclude an agreement with you and that you can use our services.

What personal data do we store?

The data we process about you can be divided into several categories. Such categories are, in particular, your personal identification and contact data, location data and call information.

Your personal identification and contact information typically includes: name, address, place and time of birth, mother's name, your contact information (email address, telephone number), number of identity documents.

Your personal data are used and maintained for the period necessary for the fulfillment of our agreement and as required by the relevant laws. Upon expiry of the required retention period your personal data is deleted.

What do we do with your personal data?

We always use our best efforts to give our customers the best possible experience. To do this, we need your personal data, such as your address (city, street, house number, etc.), to perform certain processes. This information help us, for example, to provide the best possible service for your current place of residence from a technical view. If you ever need to contact us, having your personal data helps us assist you more quickly.

In addition, we use pseudonymous and anonymized data for various analyzes, with the help of which we continuously maintain and improve the quality of our services. These analyzes help us to pinpoint certain trends better, for example, showing us where to improve network coverage or which services are preferred by our customers.

Do we transfer your data to third parties?

It is among our basic principles to transfer your personal data to third parties only if you consent to it or we are permitted or required to do so by law (e.g. authorities).

If you would like to be listed in the phone book or the inquiry service, we need your explicit approval.

Violations of data security can cause material and non-material damages, so we are constantly evaluating and taking the necessary measures to reduce the relevant risk.

What is a data security risk?

In particular, the accidental or unlawful destruction, loss, alteration, unauthorized disclosure or unauthorized access to your personal data poses a data security risk.

What measures guarantee data security?

Magyar Telekom constantly improves its data security system so that you always have the data entrusted to us in the most secure place. We also pay attention to the confidentiality, integrity, availability and resilience of the systems and services. We use technologies that facilitate this, in particular the pseudonymization and encryption of personal data and the restoration of access and availability in the event of an incident. The above mentioned technical and organizational measures are tested regularly.

The devices used to provide the service are operated in such a way that your data is only accessible to those authorized to do so (availability); their authenticity and authentication are ensured (authenticity of data controlling); their non-modification must be verifiable (data integrity); and they are protected against unauthorized access (data confidentiality).

How do we control your personal data?

Employees of our Company who have access to your personal data may only process such data in accordance with the relevant contractual provisions and internal policies as required by the applicable legislation.

We only grant access to your data to the extent necessary to perform the work required to provide the service or only to a person whose job and responsibilities include the control / process of the data.

Your data controlled on the basis of your consent (telephone directory and inquiry service data, your consent for marketing purposes).

In addition to being authorized by law to store your personal data there are cases where you entrust your information to us in order to benefit from such storage.

For what purpose do we process your data based on your consent?

We use your directory and inquiry service information for information purposes: based on your consent, your contact data are entered into public databases and you decide on the extent of it.

You have the opportunity that based on your consent and interest you may receive marketing messages. This allows you to be notified on promotions or to help Magyar Telekom or its contractual partners to send you a personal offer.

What happens to your data contained in the telephone directory and the inquiry service?

We use your information in the telephone directory and inquiry service to provide information to those who are interested. You can decide if they can contact you for marketing purposes. In addition to providing your identification data (e.g., name, telephone number, address), you can also decide to tell us more about yourself (your education, professional qualifications, occupation, mobile number or email address). Of course, you can choose not to display any of your data, and you can also change the data that you choose to display at any time.

What do I declare when I authorize to be contacted for marketing purposes?

When you declare that you can be contacted with the use of your contact information, you make four statements:

• Consent to direct marketing: based on this you can primarily be informed about Magyar Telekom's promotions. These include communication about new services, tariff plans, device discounts, seasonal offers (Christmas, Black Friday, school start offers, etc.).
• Consent to market research and public opinion research: This means that your feedback on Magyar Telekom’s services, individual products and offers is collected and evaluated. We collect information from you about your user habits.
• Consent to accept offers from contractual partners (third parties): you will receive information about the discount offers of our partners. These include shopping discounts, entertainment and recreation opportunities and discounts. It is important to emphasize that this does not mean that we transfer your personal data to our partners! In all cases, the messages are sent by Magyar Telekom to the customers.
• Consent to direct marketing based on profiling: this provides an opportunity for us to give you targeted offers by analyzing your habits through profiling. This may include an offer based on data on your TV viewing habits.

We strive not to contact you too often with our offers and to send you our best and most interesting offers. Your consent can be revoked at any time.

To whom do we transfer your data?

We provide your telephone directory an inquiry service data to the universal directory service provider, other domestic inquiry service providers and the Belgian online inquiry service provider Kapitol Société Anonyme.

Location data is generated when your router is connected to the internet or when your mobile phone is connected to a mobile base station. This information is not the same as under the term “location”, used in everyday life, as from this data your exact location can not be determined.

Why do we need your location data?

We use your location information to establish a connection between our mobile network and your mobile telephone, because without it mobile connections would not be possible.

Many applications (e.g. Waze, Google Maps) collect location data, even on a GPS basis, independently of the Company, based on which they can provide you their services. If you use applications on your phone, please check whether and how the application collects your location data. .

What do we do with your location data?

We process your data as long as you withdraw your consent (i.e. as long as you do not delete the mobile application from your device). However, in the case of certain applications the simple deletion of the app does not cancel your registration, which means that your data are not deleted automatically. Please, make sure that you read and understand the given application’s data protection statement as to how you can delete your registration and data.

What do we do with your location data?

It is among our basic principles to transfer your personal data to third parties only if you consent to it or we are permitted or required to do so by law (e.g. authorities).

The data generated from phone calls is personal data and, as such, is granted special protection.

Why Magyar Telekom controls call data?

Telekom controls this data for the proper functioning of the services and to enable billing. Call content is not saved; we only save the traffic data ("metadata"), such as which number was connected with which other number and for how long.

What call information do we save?

Telekom saves the duration, time, the caller’s and the called number for all phone calls.

The data are stored for the duration necessary to fulfill our accounting and tax payment obligations.

Do we transfer your data to third parties?

It is among our basic principles to transfer your personal data to third parties only if you consent to it or we are permitted or required to do so by law (e.g. authorities).

In the case of its own websites, Magyar Telekom Plc., like several other website operators, controls cookies and log files.

Why do we use cookies (anonymized visitor IDs)?

Anonymous visitor IDs (cookies) are files or information fragments that are saved on your computer (or other internet-enabled devices, such as your smartphone or tablet) when you visit a website. The cookie generally contains the name of the website from which it is originated, its own “duration” (in other words how long it stays on your device) and its value, which is a random generated unique number.

Cookies are used to optimize websites and to offer you products corresponding to your interests and needs thereby making it easier to use these websites. Besides, cookies help to accelerate your future browsing sessions and to enhance your experience while using our websites. Cookies can also be used to generate anonymized, aggregated statistical data so that we have a better insight on how people use our websites so that we can improve their structure and content. This information is not suitable to identify you, as an individual.

We may use two kinds of cookies on our websites: session and permanent cookies. Session cookies are temporary, meaning they stay on your device until you leave our site. Permanent cookies remain longer, sometimes as long as you manually delete them.

Other websites use further information, so-called pixel tags, that can be shared with third parties. This directly supports our promotion activities and website development efforts. For example, the website usage information of our visitors can be shared with advertisement agencies so that we can use our online advertisements more effectively.

Our cookie policy you can find here and you can modify your current cookie settings here.

Log file analysis

We use log files, generated throughout the use of web services, for trend analysis, website statistics and the administration of services, in other words to analyze the “movements” of our visitors in an anonymized manner so that we can improve the quality of our services.

Links

If you see links to other service provider’s websites and click on them then you are redirected to these websites. In such cases, please collect detailed information on the terms of use and data protection rules applicable to the given website.

Do we pass on data to third parties?

It is among our basic principles to transfer your personal data to third parties only if you consent to it or we are permitted or required to do so by law (e.g. authorities).

The use of the internet generates a large amount of data and we need to process them for service provisioning purposes.

What internet data do we store as a service provider?

In the case of an unlimited data plan we save general traffic data, such as the duration of use and the IP address. If your data plan has an upper limit we also save the data volume related to your contracted data plan.

The data may also be processed in cases where we perform an investigation for any misuse of the service.

How do we use internet data?

Your data can be used to calculate when the data traffic limit included in your contract will be exhausted (if applicable). The use of an IP address may be necessary to identify malicious code, such as spam, viruses or worms or to fulfill our data supply obligation to the authorities.

In addition, it enables us to identify and correct disruptions in our network at an early stage. This data in an aggregated form can help us to develop the network where it is needed.

Do we transfer your data to third parties?

It is among our basic principles to transfer your personal data to third parties only if you consent to it or we are permitted or required to do so by law (e.g. authorities).

In the case of a Telekom TV subscription it is necessary to conclude a subscription contract. The TVGO service can be used without a subscription contract.

Why does Magyar Telekom control TV usage data?

Telekom controls this data for the proper functioning of the services and to enable billing.

What data do we store?

Personal data, as required by law, are recorded in the subscription contract. An e-mail address is sufficient to register for TVGO without a subscription contract.

In addition, when you use our services we save technical and user-specific data.

The technical data include, for example, the set-top-box software version number, your customer number and the media receiver device’s identifier. We also save device-specific data, identified interface connections and device-specific problems (should any occur).

Do we transfer your data to third parties?

It is among our basic principles to transfer your personal data to third parties only if you consent to it or we are permitted or required to do so by law (e.g. authorities).

Our applications (e.g. Telekom App, Futótárs, Hello Holnap, Mobilvásárlás, Műsorújság) make our lives simpler and more enjoyable. To keep the associated technology working smoothly, we have to save certain data for a certain amount of time.

What data do we store?

In order to use the applications we need to identify the user first. For this - depending on your choice - we use Facebook, Google, e-mail or Telekom authentication. Various applications use different data depending on their original purpose. The data protection statements contained in the individual applications specify the scope of the processed data and the terms of use.

What happens to the data?

We process your data as long as you withdraw your consent (i.e. as long as you do not delete the mobile application from your device). However, in the case of certain applications the simple deletion of the app does not cancel your registration, which means that your data are not deleted automatically. Please, make sure that you read and understand the given application’s data protection statement as to how you can delete your registration and data.

Do we transfer your data to third parties?

It is part of our basic principles that your personal data is only transferred to third parties if you give your consent thereto or it is allowed or necessitated by the law (e.g. authorities).