Press Releases

Budapest, November 20, 2014 12:30

As another important step of becoming an online company, Telekom launched a new, complex community site under the name of Gondolatbörze (Brainstorming) - building upon the dialogue between users.

As telecommunication infrastructure, high speed broadband internet and online community existence is gaining ground, users enrich their knowledge increasingly more consciously, tailored to their individual lifestyle – and they are ever more open to sharing those with each other. The community site sharing users’ knowledge – created by Telekom as the latest achievement of the company’s SmartDigital Program, and also being one of the platforms of Digital Hungary – offers a quick and efficient channel to answer questions related to Telekom products and services.
Gondolatbörze – serving the complete clintele of Telekom and accesible at https://kozosseg.telekom.hu/ - offers comprehensive assistance for direct and public communication with customers, and sharing thoughts: the forum soon becomes an idea sharing blogsite as well, enabling exchanges between expert and beginner users.
Anybody can put any question, contribute, comment or offer assistance about anything on Gondolatbörze. In the latter case, the system ranks solutions offered for questions – based on the feedback of those putting the questions, depending on how successful the assistance was. Hence users logging in later and having similar problems do not have to browse through all the answers: the solution will be shown on top of the list of answers.
The system is continuosly moderated with expert background support, community members react to questions received, and upon the expiry of a specified period the experts of Telekom provide the answer. Magyar Telekom’s business activity has been focusing on customers and customer experience for many years. The company therefore continuously thrives at simplifying its service and product portfolio, managing its processes online, serving homes digitally and contributing to the customer experience through capital expenditures and developments.
For more information: https://kozosseg.telekom.hu/