Press Releases

Budapest, October 19, 2012 14:00

Magyar Telekom has come out first this year among companies tested in the telco sector in the sales category of the call centre activity in the Top 10 Call Centre competition.

Prizes of the competition founded by GfK Hungary in 2010 are awarded each year to the best call centres on the basis of the evaluation of mystery shoppers. The assessment announced and carried out by the research firm covers sectors and, due to the objective data deriving directly from the purchase situation, it clearly indicates the strengths and development options of each call centre. The recognition accompanying the first place Telekom achieved this year was presented in a special ceremony at the Budapest Calling Conference.
The firm announcing the competition examined the performance and perception of telephone and web customer services of the companies operating in the same market of the telecommunication sector and compared them with the help of mystery purchases. It compared the results of the competitor companies in various categories for both channels (general customer service, handling of customer complaints and, exclusively regarding the telephone channel: sales and sales components), furthermore, in order to determine reliable sector averages, it involved in all cases the major players of the sector concerned in the research.
“It is a great honour and pleasure to us that our telephone customer service activity has been rated as excellent for the second time within a few days, a major confirmation for us that we are on the right path in the area of customer service. Our employees combine professionalism and expertise with customized, customer friendly attentiveness and courtesy in day-to-day customer relations, as well as in serving customers personally or by telephone,” said Christopher Mattheisen, Magyar Telekom’s chairman-CEO.

As it is known, just a few days ago Telekom won the “Excellence in Customer Service” Award for 2012 in the personal service category. With this it has come out the best among large Hungarian companies in the area of personal customer service represented by the T-Point chain of shops. In the assessment announced by the ClientFirst Consulting firm Telekom also achieved outstanding success in the category of telephone customer service, where it scored second, although it participated in the assessment for the first time. Thus in sum Telekom has proved to be the best among telecommunication customer services.