Press Releases

Budapest, October 5, 2006 10:00

The process of giving a uniform identity and appearance to the retail shops of the Magyar Telekom Group has recently been completed. Now, revamped T-Pont shops with new and extended services welcome customers across the country. The 47 retail shops offer the residential products and services of the entire Magyar Telekom Group including T-Com, T-Mobile, T-Online and T-Kábel. As a result of the conversion of the T-Pont shops started this spring an integrated telecommunications shop network has emerged, which stands without an equal in the Hungarian market.

The group decided to integrate the T-Pont and the T-Mobile retail shops after the merger of Magyar Telekom and T-Mobile Hungary early this year. Besides cost efficiency, faster and more efficient customer service were the primary goals in the harmonization of the shop network that serves 170   000–180   000 customers monthly. The renewed shops offer all the residential products and services of the Magyar Telekom Group (T-Com, T-Mobile, T-Online, T-Kábel) in the same location. The T-Pont shops, which are modeled on a uniform corporate identity, are unique in the country in offering fixed, mobile and internet services alike.

In compliance with the relevant international principles of Deutsche Telekom, the renewed T-Pont shops serve their customers at a high quality standard. When planning the layout of the shops it was an important consideration that visitors should be able to try the new products for themselves, and also be able to learn about the latest offerings through commercials and multimedia presentations given on plasma screens in the shops. The specialist team that managed the integration of the shop network is now working on innovative solutions that will make customer service even faster and more efficient.